Return and Refund Policy

At ULODECOR, we are committed to providing high-quality products and exceptional customer service. Your satisfaction is important to us, and we strive to make every shopping experience a positive one.

Please review our return, exchange, and refund policy below:

Returns

• We have a 7-day return window. You may request a return within 7 days of receiving your item.

• To be eligible, your item must be in the same condition as received — unused, unworn, with original tags and packaging.

• A receipt or proof of purchase is required.

• To start a return, please contact us at info@ulodecor.com or on +233 59 251 0280.

• Once your return request is approved, we will provide instructions on how and where to send your package.

• Please note: Items sent back without prior approval may not be accepted.

• We do not accept returns for change of mind.

Exchanges

• Exchanges are accepted only if the product is defective, damaged, or not as described.

• If your item is damaged, please contact us and we will arrange to replace the damaged parts or the entire fixture where necessary.

• The fastest way to get what you want is to complete the return process first. Once your return is accepted, you can place a new order. In such cases, we will provide free delivery for the replacement item.

Refunds

At ULODECOR, we want you to be happy with your purchase. Please note the following refund terms:

• No Refunds or Returns for Change of Mind
  We do not offer refunds, returns, or exchanges if you simply change your mind about a purchase.

• Refunds for Damaged, Defective, or Incorrect Items
  If your item is faulty, damaged, or significantly different from its description, you are entitled to a refund, store credit, or exchange, depending on your preference. In such cases, no restocking fee will apply.

• Restocking Fee
  For approved returns that are not due to damage or defects, a restocking fee of up to 10% may be applied, depending on the condition of the returned item.

• Processing Time
  Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be issued as store credit, a coupon, or (in some cases) a partial refund to your original payment method. Refunds are typically processed within 5 – 10 business days.

Damages & Issues

• Please inspect your order upon delivery and contact us immediately if:

  • The item is defective,

  • The item is damaged, or

  • You receive the wrong item.

• To help us resolve the issue quickly, clear photos and/or videos of the product are required.

• Depending on the situation, we will:

  • Replace damaged parts, or

  • Send a replacement fixture free of charge.

• If you prefer to return the item instead of receiving a replacement, you will be responsible for the return shipping costs.

Exclusions

The following items are final sale and not eligible for return or refund:

• Gift cards

• Customized orders

• Accessories and parts

• Sale items

Order Changes & Cancellations

• To make changes to your order, please notify us within 4 hours of placing it.

• Cancellation requests must also be made within 4 hours. After this period, we cannot guarantee modifications or cancellations.

Contact Us

• Business Hours: Monday – Saturday, 9:00 AM – 5:00 PM (GMT)

• Email: info@ulodecor.com

• Phone: +233 59 251 0280

• Live Chat: Available during business hours

If you have any questions or concerns regarding this policy, please contact us. We are committed to providing exceptional service and will do our best to assist you.

Policy Updates

ULODECOR reserves the right to update or modify this policy at any time without prior notice.